The well-known phrase, "God helps those who help themselves," is commonly attributed to Benjamin Franklin but dates back to ancient Greece. In healthcare this idiom should be highlighted by every provider. I was recently in a discussion with a chief medical officer of a major healthcare system. One of his comments as we were concluding the meeting was, "If we can keep our congestive heart patients from opening a bag of potato chips when they get discharged from the hospital we will substantially reduce our readmission rate." Our tendency to revert to prior behaviors is probably the most significant barrier to good health care outcomes. Herein lies one of the biggest issues in healthcare: the quandary of compliance, adherence, or simply following doctors orders.Read more
Insurance advisors have become the go-to consultant for executives and HR departments throughout the benefits industry when it comes to the type of healthcare coverage they should provide for their employees. Normally, advisors can rely upon historical and actuarial tables for the normal range of healthcare in American society. We can all agree that these are extraordinary times and the usual calculations are unreliable.Read more
As we continue to experience the tragic loss of life from COVID-19, the question being asked is what will be the new normal in healthcare post-pandemic. How do we plan for this new normal? When will it stabilize and become predictable? Will it stabilize at all?Read more
Since the onset of COVID-19 at the beginning of this year, with an extraordinarily tragic loss of over 100,000 lives, we are seeing new trends in healthcare delivery rapidly emerging. The most talked about change has been the increased development of telehealth as a method of communication between healthcare provider and patient. From medical journals to newspaper articles, we are seeing a growing discussion of the limitless possibilities for using telecommunications as the primary access point to healthcare services.
As most of us remain homebound facing a virus that is unprecedented in our lifetime, we are beginning to understand that returning to normal will not be returning to the lifestyle we were living before COVID-19. The transformation that we will experience in our lifestyles will impact our healthcare system. Americans have taken for granted that the system would be there to protect us when we needed it. It cost our society nearly 20% of the Gross Domestic Product to maintain the current system and we have naturally assumed it is the best in the world and will have our back. However, today we are disillusioned as we see the daily statistics on COVID-19. We hear the pleas for Personal Protection Equipment (PPE) and for ventilators to save lives and not put our heroes in this battle against a virus at greater risk. Our expectations of the ability of the healthcare system to cope with our healthcare problems has been substantially eroded, despite the extraordinary performance of the doctors, nurses, and emergency personnel throughout this crisis.Read more